MARKETING FOR HVAC COMPANIES
When the Heat Quits at 11pm, Be the First Call.
Two Customers, Two Completely Different Games
Every HVAC dollar you spend is fighting one of these two battles. Most agencies don’t know which.
- 11PM · PHONE · EMERGENCY
The emergency customer
No heat in January, or no AC in a July heat wave. They search "emergency HVAC repair near me" on a phone and call the first result that looks real and answers. Price barely matters. Speed and trust decide.
WINNING THIS GAME MEANS
Ranking in the map pack. Ads alive at 11pm. Tap-to-call above the fold. Someone answering, because the second call they make is to your competitor.
- WEEKS OF RESEARCH · LAPTOP
The planned customer
The furnace is 15 years old and they know it is coming. They research for weeks: "furnace replacement cost", reviews, financing. They take three weeks to think about the quote.
WINNING THIS GAME MEANS
Content that answers cost questions honestly. Reviews that outweigh the competitor's. Follow-up for the quote they took three weeks to think about.
Most agencies run one campaign for both customers. That is why the budget disappears and the phone stays quiet.
Five Mistakes We See in Almost Every HVAC Account We Open
01
Paying for clicks when the crew can't take another job.
Ads running full-speed during a heat wave you are already booked through, then switched off in the shoulder season when you actually need the work. Budget should follow capacity and season, and most accounts do the opposite.
02
One "HVAC Services" page for twelve services.
AC repair, furnace install, heat pumps, ductwork, maintenance plans, all on one page, so none of them rank. The customer searching "furnace repair [city]" lands on a menu, not an answer.
03
Ignoring Local Services Ads.
For HVAC, Google's Local Services Ads sit above everything and often price below regular ads. Half the accounts we open have never turned them on.
04
Reviews left to chance.
The customer whose heat you restored at midnight would give you five stars, but nobody asked the next morning. Meanwhile the competitor with worse work and a review system outranks you in the map pack.
05
No answer after hours, for an emergency business.
The site says 24/7. The call at 11pm rings out. Every marketing dollar upstream of an unanswered phone is wasted, and no agency fixing "marketing" will fix that unless they track calls and tell you.
The audit checks all five against your account. Most companies have at least three.
The Machine, Tuned for Your Trade
Same four moving parts as everything we build, set up the way this trade actually works.
- Seo
- Google Ads
- Website
- Social & Email
Proof, Not Promises
Real accounts, real numbers. Where results are still coming in, we say so instead of making something up.
A keyword sitting at position 28 barely gets seen. The same keyword at position 1 gets the call. That is what moved here, and it is what we aim for on every account we run.
| Keyword | Before | After |
|---|---|---|
| Destratification Fans Suppliers | #28 | #1 |
| Ecocomfort 3 Fantini Cosmi | #18 | #1 |
| Ecocomfort 3.0 Smart | #55 | #2 |
| Stuffy House | #29 | #2 |
One Company Per Trade, Per Service Area
Questions HVAC Owners Ask Us
We're booked solid in season. Why market at all?
How fast can you fill a slow month?
Do you understand heat pumps, boilers, ductwork, new install vs service?
What about Local Services Ads and Google Guaranteed?
For HVAC they are often the cheapest lead in the account and they sit above everything. We set up the Google Guaranteed badge, manage the disputes, and keep your lead cost down. Many accounts we open have never turned them on.
Our phone coverage after hours is thin. Does that matter?
Will you work with another HVAC company in our city?
Does Your Site Survive the 11pm Test?
Don't want a call?
Send your website address and I’ll record a 5-minute video showing the three things costing you the most leads. No pitch, no meeting. You’ll have it within two business days.